FAQ

How long does it take to receive my items once I've placed my order?

Robern order fulfillment for mirrors and cabinets generally takes about 3 weeks.

How can I get replacement parts for my cabinet?

Call 1-800-877-2376 with your model number and serial number that can be found on a sticker on the inside of your cabinet.

Are there any special products I should use to clean my mirrors?

No. Robern recommends using only a soft cloth dampened with water.

What is the distance from the bottom of the cabinet to the top of the electrical shelf?

7 1/2 inches.

What is the difference between the MT and MP cabinets?

The difference is height. MT cabinets are either 30" or 34" in height, whereas MP cabinets are either 39 3/8" or 43 3/8" in height.

Does Robern have or recommend any type of handle that can be installed to the face of the mirror?

Robern now has a pull handle that can be purchased separately and installed by the homeowner. The stainless steel handle kit includes a template and its own drill bit. Please call Robern Customer Service at 800-877-2376 for more information.

Besides the C Series, does Robern offer any other type of push button releases for its cabinets?

Yes, Robern now offers a push latch release that can be purchased separately as an accessory. Please call Robern customer service for details at 800-877-2376.

How do I figure out the rough opening size for ganging multiple M or PLM units together?

The formula for finding your rough opening size is quite simple. Add together the actual size of the cabinets and lights and then subtract 3/4 of an inch. If your configuration does not include lights, simply add the actual size of your cabinets together and then subtract 3/4 of inch.

Who do I call in the event of a damaged product?

Please call our Customer Service Warranty Department between the hours of 8 AM and 5 PM EST at 800-877-2376.

From what location do Robern products ship?

All Robern products ship from our headquarters in Bristol, Pennsylvania, which is in zip code 19007.

What is the warranty on a Robern cabinet?

Every Robern cabinet comes with a one (1) year warranty from the date of delivery. Moving components such as door hinges and opening devices extend beyond one year for the original owner.