Customer Service

Contact Us

Email Us

Please complete the following information carefully, to ensure that we can respond and address your request promptly.

Fields marked with * are required.
Privacy Policy
Contact Information
You may attach up to four photos
Accepted formats include: JPG, TIFF, GIF, PNG, PDF, BMP
Max size per file: 3MB
Upload photos Max Uploaded
Drag up to four photos into window to add
The maximum number of photos has been uploaded
You may only upload four photos
    Sending

    Call Us

    Call 800-877-2376 for:

      • Design Specification Questions
      • Installation Questions
      • Placing an Order
      • Order Status Check
      • Warranty
      • Replacement Parts
      • Returns

     Usmap For Customerservice

    You will be asked to choose a prompt based on where you live:

      • PRESS 1: if you are calling from Eastern US.
      • PRESS 2: if you are calling from Central US.
      • PRESS 3: if you are callling from Western US or Canada.
      • PRESS 4, if you are calling regarding a Commercial Specification project.

     

    If you prefer email and are a Homeowner or Contractor, contact us at: customerservice@robern.com.

    If you prefer email and are a Showroom, Distributor or Designer/Specifier, contact us at:

    If you prefer email and are interested in Custom Project Solutions (for commercial specification projects), contact us at custom@robern.com.

     

    Standard Hours of Operation: Monday - Friday, 8am - 6pm Eastern Time

    Live Chat Hours: Monday - Friday, 9am - 12pm and 2pm - 5pm Eastern Time

    Product Related Inquires

    You may find helpful answers right at your fingertips by visiting these parts of our website.

    Literature & Samples

    To download a Robern catalog, product brochure or request samples, please visit our Literature & Samples section.
    View Literature & Samples
    Your request has been sent. A Robern associate will be in touch with you within 2 business days.

    Customer Service