Robern & Kallista Merge: Frequently Asked Questions

What the merge means for our brands, products, customers and partners. 

Why is Robern becoming part of Kallista?
Robern and Kallista share a commitment to thoughtful design, enduring craftsmanship, and inspired innovation. Bringing our portfolios together creates a more complete offering for the kitchen, bath, and adjacent living spaces, while giving customers a simpler way to explore and source complementary products.

Is Robern going away?
No, Robern products and expertise are not being discontinued. The mirrors, medicine cabinets, lighting, vanities, and storage solutions you know will continue to be available as part of the broader Kallista portfolio. As part of the merge, all Robern products will be referred to under our new Beauty & Storage product category.

What does this mean for my existing Robern products?
Your existing Robern products remain supported. Existing Beauty & Storage model numbers will remain unchanged, helping designers, showrooms, homeowners, and builders continue to identify and specify products with confidence.

Will Robern products or their quality change?
The standards that have defined Robern remain unchanged. Our products will continue to reflect the craftsmanship, technology, functionality, and design excellence you’ve come to expect.

Where will I find Robern products?
Robern products will live on Kallista.com in the late fall, within the Beauty & Storage category. You’ll be able to browse by product category and collection, and search using familiar information such as product name, model number, SKU, and other product attributes.

What will happen to Robern.com?
Robern.com will transition to Kallista.com as the two portfolios come together through one unified digital experience. Visitors to Robern.com will be directed to the relevant Kallista.com destination whenever possible.

Will I still have access to Robern product and technical information?
Yes. Product resources, including specification sheets, installation guides, care and maintenance information, warranty details, CAD, BIM, Revit files, and other supporting documentation, will continue to be available through Kallista.com.

Will my Robern sales representative or customer service contacts change?
Your current sales representation will remain in place. The team members who support Robern today already represent both Kallista and Robern and will continue to serve as your primary point of contact. Customer service will also transition to a unified Kallista team.

How do I contact customer service?
For general support, displays, quotes, and project assistance, you can contact the Kallista customer service team. If you call the current Robern customer service number during the transition, you’ll automatically be connected to the new Kallista customer service line. Emails sent to current Robern customer service addresses will also be forwarded during the transition.

General Support: customerservice@Kallista.com;  1-888-452-5547 (1-888-4Kallista)
Displays: displays@Kallista.com
Quotes & Project Support: projects@Kallista.com

What will happen to Robern's social media channels?
Robern’s social channels will sunset as part of the transition. To continue following the brand, products, inspiration, and stories you know, follow @Kallistadesign on Instagram and LinkedIn.

What will happen to Robern email communications?
Future communications will come from Kallista. Current Robern subscribers will have the opportunity to update their preferences or opt out of future marketing communications.

Will my warranty or product support change?
Existing warranties remain in place, and we’ll continue to support current and future purchases with the same commitment to quality and service. Beginning January 1, 2027, Beauty & Storage products will also be covered by a new five-year warranty.

Will there be any changes to ordering or fulfillment?
To support the transition to new systems and processes, there will be a brief pause in Robern order fulfillment from September 25 through October 2, 2026. Fulfillment will resume October 5, with normal fulfillment operations expected to be fully restored by October 15.

What if I can't find a Robern product or resource on Kallista.com?
If you’re unable to locate a product, specification, or resource, Kallista Customer Service is available to assist. Existing model numbers will remain unchanged, making it easier to search for and identify the products you need.

What can Robern customers expect going forward?
What you value about Robern remains, now within a broader Kallista portfolio. You’ll have access to Robern products and expertise alongside Kallista fittings, fixtures, and accessories, creating more opportunities to design connected spaces through one trusted brand.